联想澳洲官网:ThinkPad Edge E531 15.6寸笔记本电脑(i3-3120M、1080P、7200转)
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性能至上,解锁更强:一加16深度体验报告225 51
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AMD Ryzen 5 7600X 6核12线程桌面处理器$146.99
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Thank-you for your email.
When we identified the pricing error on our site, we cancelled all pending orders. After placing your order, our order team emailed you and included details about our sales policy and acceptance of orders. You may also review our detailed sales terms and conditions here. These are also posted on our website.
去看看
When you placed your order with Lenovo, we requested an authorisation from your card provider to hold funds for the full or partial purchase amount. We’ve not yet charged you for this – we only charge your card once we’ve shipped your item. These funds may be showing as a “pending” payment on your credit or debit card statement.
While your order has been cancelled, it may take up to 5-10 business days for any authorisation to expire. Please contact your financial institution for their exact timeframes as these may vary.
Whilst this was an un-intentional error on our end, we really do regret to have disappointed many customers including yourself.
This is an isolated occurrence and we’re sincerely sorry for any inconvenience that this has caused. If the pricing errors were to ‘our favour’, we would have most certainly proactively refunded our customers the difference, which we have done so previously.
If you would like to proceed with a new order at the correct prices, please go to 去看看 or call 1300 557 073 option 1.
Best regards,
ANZ Customer Fulfillment
Global Supply Chain. Asia Pacific. Lenovo.
1 300 557 073, Option 2 (Australia)
0 800 446 833, Option 5 (New Zealand)
From: ******@gmail.com]
Sent: Tuesday, September 17, 2013 7:33 PM
To: Lenovo Enquiries_Australia
Subject: Re: Order cancellation due to pricing error
Dear Manager
I had purchased this computer on 15/09. today I received this email that cancelled the order due to "pricing error." What specifically does that mean? Was the pricing error in your favor or mine? If in my favor would you have refunded or cancelled this order if it was in your favor? I tried to reach customer service and discuss the specifics and got absolutely no response whatsoever. Really, this is abhorrent customer service! I'm dumbfounded that I am in this position...If I purchased a computer (and you actually delivered on the transaction) would you then decide to cancel the warranty if the cost was too burdensome?
I need to fully understand why this transaction was cancelled. If not, I'd like you to deliver the product as I ordered or incent me to purchase a different computer.
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Unfortunately, we’ve been unable to accept your recent order due to a pricing error on the Lenovo Australia/New Zealand online store.
Based on current information this affected the following laptop configurations between Friday, September 13 and Monday September 16:
· ThinkPad Edge E330, E531, T530, T430s & X131e display options
· ThinkPad Helix digitizer pen, front camera and camera display
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